It's common platitude that knowledge is neutral but every now and then it would be useful if it was on your side and not theirs.
On balance, I would say that anybody who reminds our lords and masters that the computerized society is fragile... has definitely done a service to the public at large.
What people want, mainly, is to be told by some plausible authority that what they are already doing is right. I don't know know of a quicker way to become unpopular than to disagree.
