There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.
In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.
In these troubled, uncertain times, we don't need more command and control; we need better means to engage everyone's intelligence in solving challenges and crises as they arise.
For eons, humans have struggled to find less destructive ways of living together.
When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.
For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.
