The top principle for disruptive and sustaining innovation is that it has to have a laser focus on customers. Innovation begins with their needs and expectations.
It's not really possible to open 'The Casual Vacancy' without a lot of expectations both high and low crashing around in your brain and distorting your vision. There's no point pretending they're not there.
As I get older, I find myself getting angrier and angrier. Doubtless, change itself, not to mention physical decline and inevitable petty tragedies of disappointed expectations, would have made for resentment in any event; but I used to be a passive schoolboy, my negative impulses turned obediently inward.
A lot of kids are bullied because of their sexual identity or expression. It's often the effeminate boys and the masculine girls, the ones who violate gender norms and expectations, who get bullied.
When you make speeches you elicit expectations against which you will be held accountable.
Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.
Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'
There is hardly any activity, any enterprise, which is started out with such tremendous hopes and expectations, and yet which fails so regularly, as love.
Winners make a habit of manufacturing their own positive expectations in advance of the event.
Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.
Momofuku is not me. It's everyone. I'm just the facade. We have to exceed expectations and be our harshest critics.
One of the marks of our economic management is that we've always exceeded expectations.
Season 1 of CTV's 'The Launch' exceeded our wildest expectations!
Growth in the Chinese automobile market has exceeded everyone's expectations.
I don't play an instrument - I just write in my head, and I usually hear fully formed songs. 'We Are Young' turned out so much like it was in my head. But it also exceeded all my expectations.
SpaceX is very unusual. I don't know of any other startup where the founder put in $100 million of his own money before looking for any outside capital. They have wildly exceeded any reasonable expectations.
I got my first job by exceeding expectations.
The first step in exceeding your customer's expectations is to know those expectations.
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.
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